Air conditioning store

AC was installed July 2021. Wiring repair was requested. I’ve been in contact with Rena to dispatch a tech. (August 2022). Communication between customer, dispatcher/technician should be improved. It will only take seconds to call if tech has to reschedule or if service has been completed but Sarte employees don’t do that. I had to call the office multiple times to ask what’s the hold up after two re-scheduling made. Only to be given an excuse that tech attended and note was added to my “other” file. I was then advised that wiring isn’t covered as it was stolen by tenant. I then requested for a tech to provide a quote for the wiring repair (via phone and email). I was advised diagnostic fee would be charged for this request for a tech to attend which is fine. I didn’t receive any confirmation so I went with another contractor. I am so unhappy with their overall service anyway so what’s the point of using them again.Then today, sept 9th I got an invoice for diagnostic I never received a confirmation that is being done nor an estimate provided. I called their accounting dept and spoke to Matthew about my complaint. Surprisingly I was told I was the first to have expressed a complaint.I deal with multiple contractors from time to time but never had such a poor experience like with Sarte.

Thanks for always being so attentive to our no heat" emergencies. Your team is always quick to find a solution and look after us. We have had great service on our larger HVAC upgrades too. Keep up the great work!"

The guys were great! Very professional and helpful. They fit us in within less than a week of my inquiry. Would highly recommend.

Service très professionnel. Installation fait avec grande minutie.Vraiment satisfait de la thermopompe.

Thanks Chris and Paul.These are the kind of guys you want working for you.Oil City Mech. replaced my son's water heater last week and mine today.Fast, friendly and clearly knowledgeable.At a decent price.Also answered my furnace and AC questions and didn't seem to mind the extra time and effort it took to get an old, unemptied heater out of the basement.Grant B.*** JAN2019 UPDATE***The water heater was done 2 years ago and works great.Last Sept I had Oil City replace my 22yr old loud, unreliable Carrier with a new Armstrong(by Lennox) furnace.The guys were here at 9 and totally cleaned up and gone by 3 including having to put in new intake and venting.It's perfect - 4 months of quiet efficiency so far. My bills seem down 20% and they weren't bad even with the old furnace.The price was great and they threw in an attached humidifier - it's making indoors this winter very comfortable.

Our furnace stopped working yesterday and we called city energy heating & Air conditioning the send technician Don come on time and find the issue very quickly and repair was done same day. Price was amazing.We highly recommend city energy.Thanks again.

Good service

EXTREMELY happy we went with Moe at Air Medics - very responsive, professional and friendly - quite the contrast with the last time I dealt with another HVAC company. Our furnace was giving up and Moe showed me why and provided a good quality replacement at good pricing. The new furnace was installed very quickly and we had no down time. For sure I will call Air Medics the next time we need help with our heating/cooling! Highly recommended!

Donovan, Reliance's Electrician did excellent work upgrading my electrical panel from fuse type to breakers. He was polite, courteous and left the work area cleaner than it was before he arrived. As you can see from the pictures, his work it top notch and extremely neat. Highly recommend him and Reliance!

Simon and Chris are both genuine salt of the earth kind of guys. They went above and beyond and gave that good old fashioned customer service and support that so many companies seem to lack these days. Their diy heat pump saved me about $4000 and was quite simple and easy to install. Don't be scared to DIY! It was (and still is) quite literally a breeze! ;)